FAQ

How do song promotions work on Upbeat?
Since Upbeat learns each fan's taste in music, we can recommend/promote an artist’s music directly to fans who are likely to love it. Email support@getonupbeat.com to get started.

How do I get my music on Upbeat?
Music on Upbeat is played through Spotify’s API. If your music is on Spotify, you or your fans can add it to Upbeat from our iOS app or our web app. If you need help with this, email support@getonupbeat.com
.

How does Upbeat calculate my music recommendations?
Upbeat utilizes an algorithm that learns each fan’s taste in music. Your recommendations come from “fans like you.” With each new song you rate, your recommendations should get better and better.

How do I become a “Superfan” on Upbeat?
Fans who have rated 50 or more songs on Upbeat will earn badges as superfans.

How do I share songs with friends on Upbeat?
You can only share songs with fans who are following you on Upbeat, so make sure your friends are following you. You can then share any song(s) with your friends and learn what they think of that song.

How do I add my favorite songs to Upbeat?
Search by song title or artist name on the iOS app, and the song will be added to Upbeat. Alternatively, if you connect to Spotify, you can import songs from playlists.

What is an Upbeat Match Score?
Your Upbeat Match Score with another fan represents how similar their taste in music is to your taste in music (0 = not similar at all, 100 = very similar).

Does Upbeat have an Android app?
Not yet. If you’d like to be notified when the Android version is available, please sign up here. https://forms.gle/wbtbnFNVPmMF1WjH7.

How do I listen to an entire song?
If you have a Spotify Premium account, you can listen to full songs on Upbeat. Be sure to connect to Spotify from the settings menu located on your profile in the mobile app. 

Why can’t I add some songs?
If you are unable to add a specific song, please email support@getonupbeat.com with the name of the song and the artist.

How do I delete my Upbeat account?
Email support@getonupbeat.com with your request, and we will delete it.

If I have a question that was not answered here, who can I ask?
Please email questions to support@getonupbeat.com.